LLM Powered Robotic Process Automation: Unleashing the Industry Transformation Revolution

LLM Powered Robotic Process Automation: Unleashing the Industry Transformation Revolution LLM Powered Robotic Process Automation: Unleashing the Industry Transformation Revolution

LLM Powered Robotic Process Automation: Unleashing the Industry Transformation Revolution

In the ever-evolving landscape of technology, industries are constantly seeking ways to streamline operations, cut costs, and increase efficiency. One remarkable innovation that has emerged in recent years is Robotic Process Automation (RPA). RPA has become a game-changer for businesses looking to automate routine tasks and improve productivity. But what if we could take RPA to the next level by incorporating Language Model Models (LLMs) into the mix? In this blog, we will explore the concept of LLM-powered Robotic Process Automation and its potential to revolutionize industries across the globe.

The Rise of Robotic Process Automation (RPA)

Robotic Process Automation is the technology that allows businesses to automate repetitive and rule-based tasks using software bots or “robots.” These bots are programmed to perform tasks just like a human would but with higher speed and accuracy. RPA has found its application in various industries, including finance, healthcare, customer service, and manufacturing. It has successfully reduced human errors, increased efficiency, and freed up employees to focus on more value-added tasks.

What are Large Language Models (LLMs)

Large Language Models (LLMs) are a type of artificial intelligence (AI) model that is designed to understand and generate human language. These models are built using deep learning techniques, particularly a type of neural network architecture called a transformer, which has proven highly effective for natural language processing tasks. LLMs have found applications in a wide range of fields, including natural language understanding, machine translation, chatbots, content generation, and more. They continue to be a subject of active research and development, with ongoing efforts to improve their capabilities and address their limitations.

Key characteristics of Large Language Models include:

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  1. Size: LLMs are characterized by their large number of parameters, often in the billions. Models like GPT-3, GPT-4, and their variants are examples of LLMs. The large size allows them to learn and represent a vast amount of language data, making them capable of understanding and generating human-like text across a wide range of topics and languages.
  2. Pretraining and Fine-Tuning: LLMs are typically pre-trained on a massive corpus of text data from the internet, which helps them learn grammar, vocabulary, and world knowledge. After pretraining, they can be fine-tuned on specific tasks or domains to make them more specialized.
  3. Generative Abilities: LLMs can generate coherent and contextually relevant text. They can be used for tasks such as text generation, language translation, text summarization, and more.
  4. Natural Language Understanding: LLMs excel at natural language understanding tasks, such as sentiment analysis, text classification, and question-answering. They can comprehend and analyze text based on the context and provide meaningful responses.
  5. Versatility: LLMs are versatile and can be adapted to various language-related tasks with relatively little task-specific training.
  6. Ethical and Societal Considerations: The development and use of LLMs raise ethical and societal concerns, including the potential for misuse in generating fake news, biased content, and privacy implications.
  7. Computational Resources: Training and using LLMs require significant computational resources, including powerful hardware and access to large datasets. This makes them accessible primarily to well-funded organizations and researchers.
The Power of Large Language Models (LLMs)

Large Language Models, like GPT-3.5, have gained significant attention for their ability to understand and generate human-like text. These models are pre-trained on vast amounts of text data and can perform tasks such as language translation, and content generation, and even answer questions with remarkable accuracy. LLMs have been a transformative force in the fields of natural language processing and artificial intelligence.

The Synergy of LLMs and RPA

Imagine a scenario where RPA bots are not just programmed to perform predefined tasks but are also capable of understanding and generating human language. This is where the synergy of LLMs and RPA becomes a game-changer. Here are some ways in which LLM-powered RPA can revolutionize industries:

Enhanced Customer Support

LLM-powered RPA bots can engage with customers in natural, human-like conversations. They can understand customer queries, provide personalized responses, and even handle complex issues by accessing a vast knowledge base. This level of automation can significantly improve customer support services, reducing response times and ensuring consistent quality.

Intelligent Data Analysis

In industries like finance and healthcare, data analysis is a crucial task. LLM-powered RPA bots can not only analyze data but also generate insightful reports in a format that is easily understandable by humans. This can save organizations valuable time and resources while enabling data-driven decision-making.

Streamlined Document Processing

Many businesses deal with a large volume of documents daily. LLM-powered RPA bots can be trained to extract information from documents, classify them, and even generate summaries or reports based on the content. This can lead to faster document processing and reduced manual errors.

Multilingual Capabilities

For global businesses, language barriers can be a significant challenge. LLM-powered RPA bots can easily translate between languages, making it possible to communicate with customers, partners, and employees worldwide seamlessly.

Continuous Learning and Adaptation

LLMs are known for their ability to learn and adapt to new data. This means that LLM-powered RPA bots can continuously improve their performance over time. They can stay up-to-date with industry trends, regulations, and customer preferences, ensuring that they always deliver the highest level of service.

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Challenges and Considerations

While LLM-powered RPA holds tremendous potential, there are some challenges and considerations to keep in mind:

  • Data Privacy: Handling sensitive data requires robust security measures to protect customer information.
  • Ethical Concerns: As LLMs generate human-like text, it's important to consider ethical implications, including the prevention of misinformation.
  • Integration Complexity: Integrating LLMs with existing RPA systems may require significant effort and expertise.
The Future of LLM-Powered RPA

As technology continues to advance, the fusion of Language Model Models with Robotic Process Automation is poised to revolutionize industries. The ability to automate tasks with a high degree of language understanding and generation will unlock new levels of efficiency and productivity. Organizations that embrace LLM-powered RPA early on will likely gain a competitive advantage in their respective markets.

In conclusion, LLM-powered Robotic Process Automation represents a remarkable leap forward in the automation landscape. It has the potential to redefine the way businesses operate, interact with customers, and analyze data. While there are challenges to overcome, the benefits of this technology are too significant to ignore. As we move forward, it will be fascinating to witness the the transformative power of LLM-powered RPA in action and the industries that it reshapes along the way.

Integrating LLM with RPA

This integration empowers RPA solutions to comprehend and interact with natural language, enhancing their effectiveness in handling unstructured text data, communicating with humans, and making informed decisions. By choosing the right LLM, establishing API integration, and defining specific use cases, organizations can benefit from improved natural language understanding, text data extraction, content generation, and decision support within their automated processes. However, it's essential to prioritize security, compliance, error handling, and testing, as well as consider scalability and cost management. Regular maintenance and monitoring, along with documentation and training, are critical for ensuring a successful and sustainable LLM-RPA integration that keeps pace with evolving technology.

Here are some steps and considerations for integrating LLM with RPA:

  • Understand the Use Case: Identify specific use cases where integrating LLM with RPA can provide value. LLMs can be used to extract information from unstructured text, generate human-like responses, perform data validation, assist with decision-making, and more.
  • Choose the Right RPA Tool: Select an RPA tool that supports integrations and has the necessary capabilities to interact with an LLM through APIs or other integration methods. Popular RPA tools include UiPath, Automation Anywhere, and Blue Prism.
  • Choose the Right LLM: There are several LLMs available, and you should select one that fits your needs. GPT-3 and similar models are popular choices.
  • API Integration: LLMs are usually provided as APIs. You’ll need to integrate this API into your RPA solution. Most LLMs have SDKs or libraries available for various programming languages.
  • Define Workflows: Create RPA workflows that involve interactions with the LLM. For example, you can use the LLM to extract data from documents, answer customer queries, or provide recommendations. Define the inputs and outputs of these workflows.
  • Develop Integration Logic: Write code or configure the RPA tool to interact with the LLM's API. You may need to send requests to the LLM API with text inputs and process the responses. The integration logic will depend on your specific use case.
  • Error Handling: Implement error handling and exception handling mechanisms to manage situations where the LLM may not provide a valid response or when there are connectivity issues.
  • Test and Debug: Thoroughly test the integration to ensure it works as expected. Debug any issues and fine-tune the parameters and inputs for optimal performance.
  • Security and Compliance: Ensure that you follow security best practices and comply with data protection regulations when integrating an LLM with RPA. Handle sensitive data with care and encrypt communication between the RPA tool and the LLM.

The integration of Large Language Models with Robotic Process Automation is a powerful combination that can supercharge automation efforts in various industries. Whether it's automating customer interactions, document analysis, or content generation, the fusion of these technologies opens up a world of possibilities. By leveraging the intelligence of LLMs, businesses can gain a competitive edge and unlock new levels of efficiency and productivity.

As the field of automation continues to evolve, integrating LLMs with RPA promises to be a transformative force in the way organizations operate and interact with their customers and data. It's a step toward a future where intelligent automation becomes the norm, not the exception.

About the Author

Meenu Shaji

Meenu Shaji, a Junior RPA/AI Developer at Tangentia India Technologies, hails from Kerala and brings 1.5 years of hands-on experience with Automation Anywhere. Her project portfolio includes Symphony Freight, Symphony Mexico, and Popular Motors. Meenu holds an Automation Anywhere Masters certification and holds an IBM Process Mining Analyst Badge, reflecting her commitment to continuous learning. Through her blog, she shares practical insights, discoveries, and the latest trends in the dynamic landscape of RPA and AI.

Tangentia is an implementation expert in AI,RPA & Automation solutions & has partnerships with UiPath, Automation AnywhereBlueprism.

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Celebrating 20 Years of Excellence: A Milestone for Tangentia

Celebrating 20 Years of Excellence: A Milestone for TangentiaCelebrating 20 Years of Excellence: A Milestone for Tangentia

Celebrating 20 Years of Excellence: A Milestone for Tangentia

In the dynamic landscape of the tech industry, sustaining excellence for two decades is no small feat. Tangentia, a trailblazer in the realm of technology and business solutions, has not only weathered the storms but has emerged stronger, wiser, and more innovative than ever. As we celebrate the remarkable journey of Tangentia's 20-year milestone, let's reflect on the key achievements, growth story, and future outlook that have defined its legacy.

Global Recognition:

Over the past two decades, Tangentia has carved a niche for itself on the global stage. Its commitment to delivering cutting-edge solutions has earned the company accolades and recognition from industry peers and clients alike. The most recent of which have been Tangentia being named Microsoft's top 4 partners globally for Power House, being recognized as one of the top 24 RPA providers in Forrester's Robotic Process Automation Landscape report 2023 and making it to Zinnov Zones Best RPA and Intelligent Automation providers.

Diverse Portfolio:

Tangentia's success can be attributed to its diverse portfolio of services. From enterprise software solutions to business process outsourcing, the company has consistently adapted to the evolving needs of the market, ensuring a comprehensive suite of offerings for its clients.

Innovation Hub:

Tangentia has positioned itself as an innovation hub, constantly pushing the boundaries of what is possible in the tech space. The company's R&D initiatives and partnerships with leading technology providers have been instrumental in staying ahead of the curve.

Tangentia 20 year history

Growth Story:

From Humble Beginnings: The journey of Tangentia began with a vision to transform the way businesses operate through technology. What started as a small venture has blossomed into a global player with a presence in key markets across the world.

Client-Centric Approach:

Tangentia's growth story is intricately linked to its unwavering commitment to client success. By understanding the unique needs of each client and tailoring solutions accordingly, the company has fostered long-lasting relationships that form the bedrock of its expansion.

Agile Adaptation:

The tech landscape is ever-evolving, and Tangentia has demonstrated exceptional agility in adapting to change. Whether it's embracing emerging technologies or navigating shifts in market dynamics, the company's ability to pivot has been a crucial factor in its sustained growth.

It's time to debunk the myth that the costs of RPA outweigh its benefits. Tangentia, with its expertise and focus on ROI, can effectively deploy to organizations, delivering rapid returns and long-term value. By embracing RPA and partnering with Tangentia, organizations can automate their processes, reduce costs, enhance customer experience, and unlock new opportunities for growth in today's digital landscape.

Future Outlook:
  • Embracing Digital Transformation:As businesses continue to embark on digital transformation journeys, Tangentia is poised to play a pivotal role. The company's focus on emerging technologies such as artificial intelligence, blockchain, and cloud computing positions it as a trusted partner for organizations seeking to future-proof their operations.
  • Global Expansion:With a solid foundation and a proven track record, Tangentia is set to further expand its global footprint. Strategic partnerships and a commitment to delivering value-driven solutions will be key drivers in exploring new markets and industries.
  • Investing in Talent:The heart of Tangentia's success lies in its talented and dedicated team. The company's future outlook includes a strong emphasis on talent development, fostering a culture of innovation, and attracting top-notch professionals to drive continued excellence.

As Tangentia marks two decades of excellence, the celebration is not just a retrospective but a testament to the company's resilience, innovation, and commitment to excellence. Looking forward, Tangentia is well-positioned to continue its journey of transforming businesses and shaping the future of technology. The next chapter promises exciting advancements, new partnerships, and a continued legacy of excellence in the ever-evolving tech landscape. Here's to 20 years of success and to the many more milestones yet to come for Tangentia.

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Insuring the Future – How AI is Revolutionizing the Insurance Industry

Insuring the Future - How AI is Revolutionizing the Insurance IndustryInsuring the Future - How AI is Revolutionizing the Insurance Industry

Insuring the Future – How AI is Revolutionizing the Insurance Industry

The insurance industry, traditionally known for its risk assessment and claims processing, has witnessed a profound transformation in recent years, thanks to the integration of AI and intelligent automation. McKinsey predicts the industry is on the verge of a seismic, tech-driven shift.These cutting-edge technologies are reshaping the way insurers operate, enhancing customer experiences, optimizing underwriting processes, and mitigating risks. Here, we explore the significant impacts of AI and intelligent automation in the insurance sector.

Here are some of the key ways AI and intelligent automation are transforming the insurance industry:

  • Underwriting
    AI and intelligent automation can help insurers to automate the underwriting process, making it faster and more efficient. For example, AI can be used to extract relevant information from application documents, such as driving records and credit reports. This information can then be used by AI models to assess the risk profile of the applicant and recommend a premium.
  • Claims processing
    AI and intelligent automation can also be used to automate the claims processing process. This can help to reduce the time it takes for customers to receive their payouts. For example, AI can be used to triage claims, identify potential fraud, and process simple claims without human intervention.
  • Customer service
    AI and intelligent automation can be used to improve customer service by providing customers with 24/7 access to information and support. For example, chatbots can be used to answer customer questions and provide support with tasks such as policy changes and claims filing.
  • Fraud detection
    AI can be used to detect fraudulent claims and policies. This can help insurers to reduce fraud losses and protect their customers. For example, AI can be used to identify patterns of fraudulent behavior and to identify claims that are likely to be fraudulent.
  • Product development
    AI can be used to develop new and innovative insurance products. For example, AI can be used to develop personalized insurance products that are tailored to the individual needs of customers.

The AI Revolution is Coming to E-commerce

A number of insurance companies are already using AI and intelligent automation to transform their businesses. For example:

  • State Farm is using AI to automate the underwriting process for its homeowners insurance policies. This has helped State Farm to reduce the time it takes to underwrite a policy from 5 days to 1 day.
  • Progressive is using AI to detect fraudulent claims. This has helped Progressive to reduce its fraud losses by millions of dollars.
  • Geico is using chatbots to provide customer support. This has helped Geico to reduce the cost of its customer service operations.

AI and intelligent automation are undoubtedly transforming the insurance industry. These technologies are not only streamlining underwriting processes, but they are also improving customer experiences, enhancing claims processing efficiency, and elevating risk assessment and mitigation to new heights.

As technology continues to advance, insurers who embrace these innovations will remain competitive and better equipped to navigate the challenges of the modern insurance landscape. The insurance industry is on the cusp of an AI revolution, and the benefits it offers to both insurers and policyholders are bound to expand further in the years to come.

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The Future is Autonomous : Tangentia & the Autonomous Enterprise

An Autonomous Digital Enterprise (ADE) is growth-oriented, replacing manual and redundant tasks with automated intelligence and freeing up people to be creative, serve customers, and collaborate on higher-level pursuits. The successful ADE is defined by these three criteria and outcomes

Actionable insights

By leveraging newer technologies and analytics, an ADE can move beyond data correlations and business or system alerts towards true actionable insights, broader perspectives, and predictive intelligence to drive faster, better decision making.

Business agility

By automating rote and redundant tasks, organizations gain the flexibility to better understand & guide the digital enterprise towards innovation, leading to significant improvements in customer satisfaction, employee engagement, & operational performance.

Customer centricity

By minimizing the effort required to manage the large, complex digital enterprise, employees are freed up to work closer with business lines and customers to better understand the dynamically changing market & provide a superior experience.

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Tangentia and Decisions Partner to build the future of no-code Intelligent Process Automation

Tangentia Decisions partnership press release bannerTangentia Decisions partnership press release banner

Tangentia and Decisions Partner to build the future of no-code Intelligent Process Automation

Toronto, 29th July 2023 — Tangentia, a leading provider of cutting-edge autonomous enterprise solutions, is delighted to announce its strategic partnership with Decisions, a renowned name in the automation industry, to deliver an unrivaled suite of Decisions automation solutions to clients across the globe.

This collaboration brings together two industry pioneers, each offering complementary expertise, to meet the ever-evolving demands of businesses seeking to optimize their processes and achieve unparalleled efficiency. Tangentia's vast experience in implementing transformative automation technologies across various industries aligns perfectly with Decisions' innovative approach to automation, making this partnership a natural fit.

Through this collaboration, clients can look forward to a comprehensive suite of decision automation solutions that harness the power of advanced technologies such as artificial intelligence, machine learning, and robotic process automation. By seamlessly integrating these solutions into their existing systems, businesses can unlock new possibilities, optimize operations, and gain a competitive edge.

Key benefits that clients can expect from this partnership include:

  • Improved Efficiency: By automating decision-making and workflows, businesses can significantly reduce manual effort, leading to improved efficiency and reduced operational costs.
  • Enhanced Customer Experience: Automation streamlines processes, enabling businesses to deliver faster and more accurate services to their customers, ultimately enhancing the overall customer experience.
  • Agility and Scalability: Decisions' platform is designed to be agile and scalable, allowing businesses to adapt quickly to changing demands and scale their automation initiatives as needed.
  • Data-Driven Insights: The platform's data analytics and reporting capabilities provide valuable insights into business performance, enabling data-driven decision-making and continuous improvement.
  • Compliance and Consistency: Decisions' business rule engine ensures consistent adherence to policies and regulations, enhancing compliance and reducing the risk of errors.

About Tangentia

Tangentia is a global leader in autonomous enterprise solutions providing innovative technology solutions and services to clients across various industries. With a track record of successful digital transformations, Tangentia empowers businesses with cutting-edge tools to stay ahead in the dynamic marketplace. To learn more about Tangentia, visit www.tangentia.com.

Vijay Thomas
CEO of Tangentia
Today marks a pivotal moment for Tangentia as we embark on an exciting journey with Decisions. This partnership will unleash a powerful synergy of automation and innovation, enabling us to redefine possibilities for our clients. With Decisions’ Decisions’ rules-driven Intelligent Process Automation (IPA) platform and Tangentia’s expertise driving the Autonomous Enterprise revolution, we are poised to revolutionize industries and drive transformative change worldwide.

About Decisions

Decisions is a leading provider of intelligent automation solutions that enable organizations to automate decision-making processes, streamline workflows, and boost operational efficiency. Its state-of-the-art platform harnesses the power of AI, machine learning, and RPA to drive digital transformation for enterprises worldwide. To know more about Decisions, visit www.decisions.com.

Missy Hillenbrand
Director of Channel Sales at Decisions
We are thrilled to partner with Tangentia. By combining our automation expertise with their industry-leading technologies, we are primed to drive business innovation on a global scale. This exciting opportunity will further empower our customers, keeping them ahead in today’s fiercely competitive market.

Get Started on Your Autonomous Digital Transformation Journey Today

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Monthly Tangentia Byte June 2023

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    Monthly Tangentia Byte
    June 2023

Embracing the Autonomous Revolution: Transforming Your Company for Sustainable Success

JUNE 2023

Embracing Autonomy – Why Companies Need to

Pursue Digital Transformation Towards an Autonomous Enterprise

In today’s fast-paced and digitally-driven world, companies are constantly seeking ways to gain a competitive edge. Traditional business models are being disrupted, and the need for agility, efficiency, and innovation has become paramount. As a result, organizations are increasingly turning to the concept of the autonomous enterprise – an innovative approach that leverages technology and automation to optimize operations, enhance customer experiences, and drive business growth. In this blog post, we will explore why companies need to embark on the journey toward an autonomous enterprise and how Tangentia can help kickstart this transformation.


 Watson X : Pushing the Boundaries of AI and Driving Industry Transformation 

In the ever-evolving landscape of artificial intelligence (AI), IBM Watson X stands at the forefront, embodying cutting-edge technology and groundbreaking innovations that have propelled the field forward. Watson X is an extraordinary platform that pushes the boundaries of AI, transforming industries, and empowering businesses with unprecedented capabilities. Let’s delve into the incredible potential of Watson X, exploring its features, applications, and how it is revolutionizing the future of AI.


Tangentia Partners with Microsoft for App in a day and RPA in a day

We are delighted to acknowledge the resounding success of the “App in a Day” and “RPA in a Day” programs conducted in collaboration with Microsoft. Our heartfelt gratitude goes to all the participants and the exceptional Tangentia team for their invaluable contributions in ensuring the triumph of these initiatives. Throughout these programs, attendees were immersed in a hands-on learning experience, where they gained practical expertise in developing bespoke business applications and implementing robotic automation processes using Microsoft Power Apps – all accomplished within a single day.

The events served as an outstanding platform for knowledge acquisition, collaboration, and fostering innovation. If you missed the opportunity to participate in these sessions, rest assured that there are more exciting opportunities on the horizon.


Modernizing EDI for Cloud-Based Environments : Key Strategies for Success

Electronic Data Interchange (EDI) continues to be an essential technology for businesses worldwide, processing a significant majority of B2B digital sales. While challenges exist in today’s cloud-based IT environments, organizations can address these issues by modernizing their EDI platforms. Learn the five key strategies for successful EDI modernization.


Meet TiA Digital Worker, the Digital Workforce of the Future

The TiA (Tangentia Intelligent Automation) Digital Workers, a state-of-the-art digital workforce, comes pre-programmed with a wide variety of industry-standard processes that can integrate smoothly with any business system. These highly advanced AI-driven digital workers are designed to accelerate business practices, are capable of working 24/7 with zero sick days for maximum productivity, and have successfully proven to deliver impactful results. It’s time businesses leverage the power of a digital workforce alongside a human workforce for better and bigger growth opportunities. 


#TeamTangentia attended the OutSystems One conference in Denver, Colorado.

Outsystems is a leader in low-code app development and we are ready to bring all the new innovations in the Outsystems platform to our customers, including the newly released OpenAI integration. Speak to our sales and account management team to learn how we can help you along your low-code app development journey.


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Monthly Tangentia Byte May 2023

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    May 2023

MAY 2023

Tangentia Makes it to Forrester’s Robotic Process Automation Services Landscape, Q2 2023

We are thrilled to announce that Tangentia has been recognized as one of the top 24 providers in Forrester’s Robotic Process Automation (RPA) Services Landscape list for Q2 2023. Forrester’s report provides an overview of 24 leading providers in the RPA services market.

This recognition highlights Tangentia’s expertise in delivering comprehensive RPA services that encompass consulting, solution architecture, governance, bot design and development, bot management, and more.


As a specialized RPA service provider, Tangentia helps organizations establish effective strategies, scale their digital workforce, and optimize value throughout the lifecycle of their automation portfolio. We are committed to providing our clients with the highest level of service and supporting them in achieving their automation goals. 

Tangentia Jigyasa Quiz 2023 – Grand Finale

The highly anticipated 7th edition of the Tangentia Jigyasa Business and Tech Quiz took place on May 13, 2023, at the Bambolim Beach Resort in Goa. Themed “Pique Your Curiosity“, this year’s edition proved to be a remarkable showcase of intellect and curiosity. The event showcased exceptional talent, provided networking opportunities, and highlighted the significance of technology in business.

Amidst a fierce competition that tested the limits of knowledge, it was the duo from Sai Mitra Constructions, B Naveen Kumar, and Jayakanthan R who emerged as the triumphant champions. Their performance showcased a deep understanding of the intricate world of business and technology. The Tangentia Jigyasa Quiz 2023 witnessed outstanding performances from other notable teams as well. Rohan Khanna and Meghashyam Shirodkar from Barclays/ Hindustan Times secured the second place, while Ayush Awasthi and Shantanu Sharma from EY/ Avid Learning claimed the third spot.


Tangentia Partners with Microsoft for App in a day and RPA in a day

We had a blast organizing the “App in a Day” and “RPA in a day” programs with Microsoft, and would like to thank all the participants and our amazing Tangentia team for making it such a success! In these programs, we got hands-on experience building custom business applications and robotic automation precesses using Microsoft Power Apps in just one day.

It was a fantastic opportunity to learn, collaborate, and innovate together. If you missed out on this session, don’t worry! We have more coming up soon. Click on the link to join the next session and discover how you can create powerful apps with ease.


The age of automation is upon us, and businesses that fail to embrace this trend risk being left behind. With the rapid advancement of Artificial Intelligence (AI), businesses now have access to tools that can significantly improve their operations, reduce costs, and enhance the customer experience. However, selecting the right automation provider is key to unlocking the full potential of AI. Learn more on how automation can fast-track your business growth and future-proof your business processes.


High-performance low-code allows you to create sophisticated, strategic, and vital internal and consumer applications. As you transition from a department app to an enterprise-wide program, it has no restrictions when it comes to offering end-to-end application development and upgrades.

There are no additional licensing requirements, no scalability problems, and no data “do-overs” for updates. Learn more about high-performance low-code, along with four features that set it apart from existing low-code platforms.


Meet TiA Digital Worker, the Digital Workforce of the Future

The TiA (Tangentia Intelligent Automation) Digital Workers, a state-of-the-art digital workforce, comes pre-programmed with a wide variety of industry-standard processes that can integrate smoothly with any business system. These highly advanced AI-driven digital workers are designed to accelerate business practices, are capable of working 24/7 with zero sick days for maximum productivity, and have successfully proven to deliver impactful results. It’s time businesses leverage the power of a digital workforce alongside a human workforce for better and bigger growth opportunities. 


Partnering for Innovation at ETCIO Annual Conclave 2023

As a proud partner of the ETCIO Annual Conclave 2023, the Tangentia Team had a transformative experience at this prestigious event in Goa. We immersed ourselves in insightful discussions, groundbreaking ideas, and unforgettable moments, leaving us inspired and invigorated.

The conclave’s focus on the evolving role of CIOs as business drivers resonated deeply with us. We showcased our expertise, networked with industry leaders, and learned from successful technology implementations. The event highlighted emerging technologies like Adaptive AI, Metaverse, Superapps, and Blockchain, reaffirming the importance of digital transformation.

As a partner, we contributed to the practical learning of technology implementation and returned with invaluable insights and connections. We congratulate The Economic Times CIO on a decade of empowering IT decision-makers and look forward to continued collaboration in driving innovation.

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Zinnov Zones Report: Tangentia Among Strong Performers in Intelligent Automation and RPA Services

Zinnov Zones Report: Tangentia Among Strong Performers in Intelligent Automation and RPA ServicesZinnov Zones Report: Tangentia Among Strong Performers in Intelligent Automation and RPA Services

Zinnov Zones Report: Tangentia Among Strong Performers in Intelligent Automation and RPA Services

Tangentia, a global autonomous enterprise company, has been recognized as a strong performer in both the Intelligent Automation (IA) Services – Boutique Service Providers and Robotic Process Automation (RPA) Services – Boutique Service Providers categories by Zinnov Zones. This is our first analyst report. This recognition is a testament to our team's unwavering dedication, hard work, and innovative approach to delivering agile and impactful digital transformation solutions to our customers.

The Zinnov Zones report is an annual study that evaluates global service providers on their overall prowess and scalability in delivering intelligent automation and robotic process automation services. The report analyzed over 25 global providers and assessed them on various parameters such as market presence, innovation, capabilities, and customer feedback.

Tangentia's recognition as a strong performer in both the IA and RPA services categories reaffirms its commitment to delivering top-notch services and solutions to its clients. With over 1,500 global customers, Tangentia has a proven track record of providing innovative digital transformation solutions that drive business growth and efficiency.

Speaking on the achievement, Tangentia CEO, Vijay Thomas, said, “We are delighted to be recognized as a strong performer in both the Intelligent Automation and RPA Services categories by Zinnov Zones. This recognition is a testament to the hard work and dedication of our team and our focus on delivering value to our clients through innovation and customer-centricity.”

Tangentia is one of the leading providers of AI services, helping companies harness the power of AI. AI technologies such as Natural Language Processing (NLP), Machine Learning, text analytics, speech recognition, and language translation can help your company improve task automation and customer communication, boosting efficiency and saving money. AI involves the use of science and engineering to create intelligent machines that are capable of performing tasks that are generally performed by humans. We work closely with companies of any size to help them determine the best way to implement AI to improve automation and drive value.

RPA forms the foundation of digital transformation, making it possible to restructure business processes and information systems to bolster innovation and fuel growth. The modernization of enterprise is an ongoing endeavor that has only accelerated in recent years. Robotic Process Automation (RPA) is at the leading edge of this transformation, enabling organizations to digitize their processes and business operations at the deepest level. This frees up employees to become true innovators and contributors to company growth.

Get a free Proof Of Concept

Sign up for a free POC worth $5000 for RPA or for a review of your existing RPA and AI implementation. Book a discovery call with a member of Tangentia’s automation team today to find out more about what RPA can do for you.

Tangentia's expertise in intelligent automation and RPA services has helped businesses across multiple industries to automate their processes, reduce operational costs, and increase efficiency. With this recognition by Zinnov Zones, Tangentia further strengthens its position as a leading global digital transformation company.

The Future is Autonomous, and we remain committed to being partners for growth with the enterprises of tomorrow. As part of our mission to make businesses more agile, efficient, and competitive, we encourage them to Pursue the adoption of an Autonomous Digital Enterprise, which can streamline enterprise challenges and unlock game-changing possibilities.

Download the full Zinnov report to see how AI & Robotic Process Automation are powering the Autonomous Enterprises of the Future

Monthly Tangentia Byte February 2023

  • Tangentia Byte February 2023Tangentia Byte February 2023

    Monthly Tangentia Byte
    February 2023


What technologies are gaining the most traction? What are the most important trends that business leaders should be prepared for?

The tech industry is rapidly evolving, and it’s crucial for organizations to stay ahead of the curve! Get the insights you need from our CEO, Vijay Thomas on the top trends to look out for in 2023 and stay ahead of the game with Tangentia.


Low Code Platforms – The future of software development

Low-code platforms are helping technical professionals deliver digital solutions faster with minimal coding. We have partnered with two giants in low code platforms – Outsystems, and Microsoft Power Apps.

A POC implementation by traditional development could take weeks or months whereas with low code we achieved it in just 3 days. Low code platforms also have the capability to automate and optimize development processes, enabling faster and more efficient development, and making software development more accessible for businesses of all sizes, as it eliminates the need for complex coding and development.


The Future of Chatbots: How Conversational AI Presents

Game-Changing Opportunities

Artificial intelligence doesn’t just exist in the world of science fiction anymore. As this revolutionary technology continues to advance, so will many parts of everyday life and how we interact with digital cyberspace.

By 2030, the global conversational AI market size is projected to reach $32.62 billion. Over 70% of chatbot conversations are expected to be with retail conversational AI systems by 2023

Learn how Tangentia can give your chatbot that competitive edge with conversational AI and innovative chatbot building. 


Introducing Ward, a Work Order Specialist, part of our exclusive TiA Gen Digital Workforce. Never the one to miss a deadline, Ward is highly efficient with time management and can boost your business productivity by 30%. With Ward, reinvent your business practices.


Tangentia Jigyasa Business & Technology Quiz 2023

India’s biggest business and technology quiz, the Tangentia Jigyasa Quiz is back with its 7th edition. Early bird registrations are now open for this year’s online preliminary round which will be held online on 22nd April 2023. 7 finalists will make it to the grand finals in Goa on 13th May 2023 to battle it out to be crowned champions.


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Vijay Thomas – The Harder You Work, Luckier You Get!

The Harder You Work, Luckier You Get!

Vijay Thomas

The Harder You Work,
Luckier You Get!

Vijay talks of how a chai wala can become a PM and hence anyone can dream. “You just have to dream and manifest it in you. We live in a wonderful world where everything is possible,” says Vijay. “The only reason something doesn’t happen is that people don’t dream big or don’t push those dreams hard enough.”

Vijay also believes that luck also plays a major role in your success and failure. “Many a time things don’t turn out the way you plan it and luck does play a role in this. I have come across many people who don’t believe in luck, but I do not agree with that. According to me, there are some elements of the universe that helps you when you manifest your dreams into it,” said Vijay, adding that the harder you work, the luckier you get. “You need to think of possibilities. I had always been a daydreamer as a kid and I used to visualize things that will make this world a better place. There is nothing wrong with dreaming and it does not hurt to dream, and I kept dreaming and grabbed each opportunity that came my way. There is a saying in Canada, quoted by a famous hockey player, Wayne Gretzky: ‘You miss 100% of the shots, you don’t take. Taking shots at goal often increases your chances of scoring in business and in life in general. I truly believed in that and made sure that I take a shot at every opportunity that came my way and tried to make the most out of it.”

The 20 Million Dollar Company

Vijay shares with us that his parents were not in favour of him getting into business and they advised him against it. “My mother told me that nobody in our family had been successful in business and anybody who tried their hand at anything business-related, failed miserably,” said Vijay adding that his parents told him to get a job and work for any big software company. “I would have been a vice president by now if I had to listen to my parents but that was not my dream, I truly wanted to do something on my own and create a business and decided to give a chance to myself. I was very adamant to make it successful, which I did and today, I run a 20m dollars (150 crores) company with zero debt.”

Vijay’s wife has been a strong support system in his journey of success. “For the first 4 years, our company did not make any money and I did not even pay a salary to myself,” said Vijay adding, In a place like Canada, which was completely new terrain for him, he had no idea how this will turn out. “My wife always supported me to achieve my dreams and today my family owns 100 percent equity in the company since we never raise any funding from any other source. I have built this company from scratch.”

Today, Vijay owns a decently sized IT business and there is a very interesting story about how all this started. After completing his MBA from the Goa Institute of Management, Vijay joined Satyam Computers, a leading software services company in the late 90s. “I worked there for 3 years in the management consulting division of the company, and I was involved in some groundbreaking projects. During that time, Chinese businesses were looking to expand into India and the bicycle business was ripe for the taking. A major Indian bicycle company approached us to find a solution and we redesigned their supply chain and made them more efficient and customer-centric. I have been involved in a palm pilot-based B2B E-commerce system for them in 1999,” he said adding that with the help of that system a vendor could order their stock directly through the E-commerce platform developed by them and get the bicycles delivered to their shops. “This was the time when the e-commerce platforms such as Flipkart and Amazon did not exist. We were so much ahead of our time that we used the palm pilot to execute the orders.”

The Turning Point

Everyone has a turning point in their lives that changes their destiny and when I asked Vijay about the same, he said, “The turning point is very interesting. Harshad Mehta opened the doors of the stock market for India which attracted me towards it, and I started reading more about stocks and then I borrowed some money from my dad to invest in the stock market,” he said as he went to Engineering school, he honed this skill even more “Let me tell you a very interesting story behind this,” he continued, “When I joined the engineering college we used to pay the fees every semester and in case you miss one payment for one semester, the late fee was only five hundred rupees, so that gave me an idea to invest the money of the fees in stocks and for this, I got some of my friends together and invested even their money thinking we will make some profit and pay the late fee charges in the second semester. It was quite a big risk since everything was at stake and if something had to go wrong the whole thing would have turned upside down. I told everyone that I will pay their late fees and invested all the money into various stocks but luck played its part and I got all the money back with the profits that enterprising thing made me confident enough to venture into the business in the future.”

After finishing Engineering, Vijay did his MBA from the Goa Institute of Management and joined Satyam Computers. “It is due to the IT industry that I got to travel across the world and I worked overseas in Boston for some time,” he said adding, From Boston, he got an opportunity in a Canadian company in Montreal as a project manager. As his wife could not get a marketing job in Montreal as French was essential in marketing, they moved to Toronto after a year. “I joined a French company in Paris with operations in Canada and they made me the head of their Toronto operations. I did very well there and we received many awards but then the real turning point came into my life that changed everything,” he paused for a while and continued, “I came to know that the owners in France sold the company to new investors and I was the only one left in Canada that was reported to the folks in France and they wanted me to rebuild the company and build right from scratch in Toronto. This was the straw that broke the camel’s back. That made me think if I had built the company for somebody else right from scratch then I would rather build it for myself and the only difference was that if I had to build it for someone else, I would get a salary but if I had to do it for myself, then I had to pay for myself which was a big risk, that too in a country that was very new to me and far away from my home. But I decided to take the risk and the rest is history.”

You Need to Jump into The Water to Learn to Swim

You cannot learn to swim by standing on the shore and something similar happened with Vijay. When he decided to venture into his own business in 2003, he knew the risk but he decided to take that big risk and dived straight in. “I took the plunge and started holding on firmly to every opportunity that came floating my way to survive,” said Vijay adding that as went ahead things started working out, he had nothing to lose and everything to gain. “During those days, IBM, a big software giant, had a contract with the Walmart group and they were looking out for partners with the knowledge of supply chain management. I decide to take up the opportunity and became an IBM partner. The software cost only 800 Dollars and the additional service contract of another 800 Dollars which was very small money for many of the existing IBM partners that made millions of dollars on their deals but were a big amount for companies like mine. I raised my hand and grabbed the opportunity.”

During that time Vijay was living in a small one-bedroom apartment in Toronto with his wife and daughter and he had an office in the same apartment, “I had one engineer who would come and do the work. It was a difficult time, but we pulled it off,” said Vijay adding that the contract, which was considered small by the big multimillion companies, was actually the tip of the iceberg. “Little did they know that there were 3000 vendors of Walmart in Canada and each one needed this software that cost only 800 dollars with a service tag of another 800. It was now a sheer number game of selling the 800 dollars software to 3000 vendors, that was 2.4 million dollars. Of course, I did not get all of them but that became my gateway to get some of the big accounts like Sony Music, which no way I would have got, and hence according to me luck also played a very big role in this.”

Here, Vijay learned one important lesson and that is to go on the path that others avoid today he uses this practice as his tried and tested business formula. “I work on this theory of providing a solution to sectors that others don’t venture into it thinking it’s trivial, that may not get the big money, but what they missed is the opportunity that opens Pandora’s box of big business along the way,” said Vijay. According to Vijay, there is no work small and big, “When I started my entrepreneurial journey, I used to do everything myself, like all the selling, consultancy, software implementation, and maintenance. Some of my earliest customers were impressed that I was also able to speak to them about their business from not just the software solution perspective but also from a strategic perspective and they started coming up and asking “What else can you do?” This way I started working on new avenues and one thing led to another “There is a saying ‘Rome was not built in a day and I must say that it takes lots of hard work, intelligence, and persistence to build a global business empire. I had fun, lots of fun along the way.”

Geography is Now History

Today Vijay has more than 10 Fortune-500 companies on board Reliance Retail being one of the prominent ones from India. “If you are a vendor to Reliance Trends in India then you have to log into a Tangentia Portal to receive purchase orders, send their invoices,” said Vijay adding, that Jaguar Land-Rover in the UK is another big global customer “It was one of biggest automation projects in the world that saved around 100 million dollars for them.” One of our core values is that “Geography is now history” i.e. location does not matter anymore with the world connected with invisible wires. “We have dreamed of becoming a global company and currently we are a 300-people company and in 2025 we aim to be a 1000-people company with 100-Million (750 Crore) in revenue.”

Aim for Impact

According to Vijay, a growing company does not mean only increasing manpower but to create a dent (impact) in the universe. “Our motto is ‘Aim for Impact’, i.e. don’t do just the projects, but create an impact in the marketplace. Let me share a small story with you. There is a province called Ontario in Canada and in 2015, the premier (CM) of the state went on announcing in November that there will be a beer in grocery stores before Christmas. It was a great start because until then people had no option but to buy the beer from only government liquor stores. It was very short notice and there was a need of building an entirely new supply chain, ordering system, connecting the vendors with suppliers, shipping, tracking, and invoicing all in just 6 weeks. They went to all the big software solution companies like IBM, Accenture, and Deloitte and everybody turned down their offer saying it cannot be done in 6 weeks but I grabbed this opportunity saying we (Tangentia) will do it, and we worked day and night 24X7, and we delivered in 6 weeks making record time, and today even after 8 years, we run the entire supply chain for Beer, Wine, and Cider in the province of Ontario,” he added.

“This is called making an impact. Today you go anywhere in Ontario and people say that you are the guys (Tangentia) who made life better for us. That makes me feel happy and proud,” said Vijay adding that don’t just do a project- do something that will make an impact. “Tangentia is not the cheapest solution provider in the market, we are at times more expensive than TCS, Infosys, Wipro, and Tech Mahindra, but we have the agility, expertise, and time-bound delivery systems in place that make our solutions superior. We provide comparable world-class service but are more value-priced than the global consulting majors like Accenture, Deloitte, and KPMG.”

The Birth of Jigyasa Quiz

Today Vijay runs a quiz brand called Jigyasa which is the only one in India. “I was always into the quizzing right from my school days, and when I joined Satyam Computers, I came across the Internet Revolution that changed my whole perspective,” said Vijay adding that Satyam had 40 thousand employees. It was there that he started a quiz called “Jigyasa” in 1999. The name Jigyasa was suggested by one of my colleagues, Susmita Gupta, who suggested the name Jigyasa (which means inquisitiveness), and I decided to take up that name for the quiz. It started as an email quiz initially as we used to email the quiz once in a week to everybody. It was just amongst 150 people who used to send the answers and then we had a prize for the winners. Slowly the numbers started growing so next time we sent it to 5000 people. The growth really caught up with us and finally, we decided to send it to everyone at Satyam, which means 40 thousand people, and in the bargain, the server crashed! And that was the end of the story. The Satyam technical network team banned Jigyasa ”

It was in the year 2017 that Vijay decided, now it was time to create a brand out of the Jigyasa Quiz. “By this time we had some funds from Tangentia to pump into the “Jigyasa Brand” and to bring value to what we were doing all this while as a hobby. Initially, it started from Goa, and then we went national quite soon after. This year, we had the best of the teams from across the country participating in the quiz. The teams from IIT and IIMs participated in Jigyasa Quiz. Tangentia Jigyasa Quiz is now a permanent fixture on the Indian quizzing circuit (similar to the Formula One Circuit) with top teams ensuring that they keep this time open every year to participate,” said Vijay, adding that there are many event management companies who approached him to take up the Jigyasa Quiz but he did not go for it for the simple reason that he himself loves to do this. “It is a hobby for me and I enjoyed doing it myself.”

The VC

Vijay always saw an opportunity in everything and this trait of his made him a well-known Venture Capitalist(VC) in the business circles in Canada and India with his Tangentia Ventures company. “I was the round one investor in the company called Ixigo, which went public recently, and although I exited earlier, it was my first entry into the VC and I learned a lot from that experience and decided to try my hand out at getting organized and investing in more companies. It was in the year 2019 that we invested in a Kerala-based company Cycloides and later on we bought the entire company. One of my investments is Dogspot. which is one of India’s top pet portals” I am very proud to say that Tangentia Ventures has a higher stake in that company as compared to Ratan Tata who is also an investor.”

Vijay is planning to set up a Tangentia Ventures Fund, wherein people will invest money into start-ups and scalable projects, and whatever returns come in, will be distributed amongst the investors. “We will work like a private bank, funding company. We are in the process of raising the money for this purpose,” said Vijay adding, “Let me share one last story with you. During Covid, we invested in a couple of companies and one of them was a laundry business in Toronto. While doing the laundry, they also started providing stitching services and then one thing led to another and they started making masks and gowns for the hospitals. They had only limited space so I decided to invest in this company today this company is known as Clean Planet and it is the largest manufacturer of isolation hospital gowns in Canada wherein they make 200,000 gowns a week. This is one of the best investments that Tangentia did wherein the company had scaled up from nowhere to the biggest company in Canada.” Vijay has a plan of entering this segment in a big way in the near future and he is sure of creating that change in the society.

Get Started on Your Digital Transformation Journey Today

Book a discovery call with a member of Tangentia’s team today to find out more.

Monthly Tangentia Byte March 2022

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    Monthly Tangentia Byte
    March 2022

7th Annual Digitalization in Oil and Gas Canada Conference
Join us at the 7th Annual Digitalization in Oil and Gas Canada Conference from April 27-28, 2022 at Hotels Arts in Calgary, Alberta. The conference brings together digital pioneers who are shaping the future of the technological landscape, provides a creative exchange of ideas with like-minded peers, and gives attendees the opportunity to network with leading solution providers.
Tangentia along with Automation Anywhere are exhibitors at the conference. Here’s your opportunity to connect and network with us.

9 Benefits RPA Offers Your Business
Today, RPA is becoming an integral component of the modern business landscape. The world’s leading brands use RPA processes to unlock future expansion in an era defined by an emerging digital workforce, AI, and cloud-based solutions.
Learn the 9 benefits RPA offers your businesses today.
How Will Hyper Intelligent Automation Evolve RPA?
Hyper Automation is rapidly transforming what’s possible with Robotic Process Automation (RPA). RPA was originally designed to repeatedly perform the same task accurately and it created the foundation for automation as we know it. It required incredibly complex code and it was not capable of adapting to new information.

What Is Intelligent Document Processing?
Intelligent Document Processing (IDP) is a method of automating the collection of structured, semi-structured, and unstructured data from a variety of sources and organizing it into a usable format. IDP is the most advanced form of extracting data from documents.
Taking App ( Enterprise+ Mobile) Development to the Next Level
Businesses of all sizes are exploring how RPA can make an impact within their organization.
Download The State of RPA in 2021: Benefits, Trends, and What the Future Holds for 2022 and discover the Trends Defining the Future of Robotic Process Automation.

Tangentia office in Montreal
We now have an office in Montreal. Our primary location is Place Ville Marie provides a central place for us to meet. However, we have access to space in two other Montreal locations, WeWork’s Sainte Catherine and L’Avenue locations – attention to all Hab’s fans, L’Avenue is ideally situated next door to the Centre Bell. If you are on your way to a game and would like to stop by, Joseph Saad, our new Sales Executive in Montreal would be happy to have a conversation about the latest trends in Automation.
Tangentia office in Calgary
Excited to introduce our new Tangentia office in Calgary, Alberta. It is located in Stephen Avenue Place, we are in the heart of downtown Calgary.
We are well situated to meet with customers and partners, and as George likes to say it’s connected to the “Hampster Maze” (aka Calgary’s +15 pedestrian skywalk).
Feel free to stop by if you are in the area and meet our Vice President & Chief Evangelist – Automation, Robert Lye.
Digital Transformation SAP Forum On-Demand Webinar
Watch our on-demand webinar to learn how hyper-automating your SAP system can help you in achieving operational excellence whilst maximizing value to the customer at the lowest cost.
Congratulations to all the Jigyasa 2022 Winners
The Tangentia Jigyasa 2022 Champions are Team Barclays – Meghashyam Shirodkar and Rohan Khanna
An ISO 9001:2015 and ISO/IEC 27001:2013 Certified Company